Title:  Performance Manager

Performance Manager

Location: Remote/Hybrid

Contract: Permanent | Full Time

Hours: 40 hours per week | Mon – Fri | 8am-4:45pm

Salary: Competitive

About the Role

Amey is recruiting a Performance Manager to lead performance, compliance and improvement activity across operational contracts. This is a high-impact role where you’ll shape how services perform, ensuring they are delivered safely, efficiently and in line with contractual and regulatory requirements.

In this role, you’ll drive performance excellence across multiple services or sites, working closely with operational teams, senior stakeholders and clients.

You’ll play a critical role in ensuring robust performance reporting, audit governance, and continuous improvement activity, helping to maintain service quality and compliance at all levels.

A key leadership role driving performance, compliance and continuous improvement across complex services

Key responsibilities

• Lead performance monitoring and reporting, identifying issues and driving resolution
• Oversee risk and jeopardy frameworks to support service excellence
• Produce accurate, high-quality reports for stakeholders and governance forums
• Own client communication relating to SLA performance and recovery planning
• Lead audit and assurance activity, including corrective action tracking
• Support and upskill operational teams on performance processes and reporting
• Manage and enhance CAFM data, reporting systems and data quality
• Oversee Helpdesk performance where required
• Support investigations, incidents and service complaints
• Represent the business in client and performance review meetings

What you’ll bring

Required

• Strong experience in performance management, reporting or audit roles
• Background in Facilities Management or contract-based environments
• Advanced Microsoft Excel skills
• Experience with CAFM systems (e.g. Concept, Maximo or similar)
• Strong analytical and data interpretation capability

Desirable

• Continuous improvement knowledge (Lean / Six Sigma / BPM)
• Experience in compliance or audit environments
• IOSH or similar Health & Safety qualification

Environment & scope

This role operates across multiple sites and services, working with operational teams, clients, auditors and senior stakeholders.

You may be required to travel occasionally to support performance, audit and improvement activity.

Why join Amey?

✅ Opportunity to shape performance across complex operational contracts

✅High visibility role working with senior stakeholders

✅Play a key part in driving continuous improvement and service excellence

✅Collaborative environment with strong operational support

✅Career development within a leading FM and infrastructure organisation

Benefits

• Competitive salary
• 24 days holiday + bank holidays (with option to buy more)
• Generous pension scheme
• Flexible benefits (Cycle2Work, insurance, gym discounts)
• Retail & lifestyle discount portal
• Two paid Social Impact Days each year
• Family-friendly and inclusive policies

About Amey

Amey delivers essential services across the UK’s most complex and highly regulated environments, including nuclear, defence, justice and transport. Our work at NRS Oldbury supports critical national infrastructure, helping to maintain safe, compliant and secure sites.

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role. 

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.

Apply today

***We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible***

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